Medical, EMR, Vision and Chiropractic Product Support    Updates

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Our Support Policy

AltaPoint Data Systems, LLC offers four levels of technical support. These levels are described below including current pricing (pricing is subject to change at any time without notice).

Toll-Free Telephone Technical Support

Toll-free telephone technical support is available on a subscription basis.  We offer a variety of support plans starting at $399 for six months of unlimited service - single user.  Support can also be purchased in 1-hour blocks for only $129 per hour (counted by the minute, not per incident, expires 6 months after purchase).  Contact us for details regarding the different support options available to you.  You can reach our technical support staff by calling 1-888-258-2552 or by e-mailing support@altapoint.com.

The scope of this service includes: explanation of the software's features and usage, and basic software trouble shooting. Telephone support does not include hardware trouble shooting or support, network trouble shooting or support, forms or report creation, data manipulation or data corruption issues.

Availability 
AltaPoint technical support is available from 8:00 AM - 5:00 PM MST on Monday - Friday.  Additionally, AltaPoint will be closed on the following National and State Holidays:

Customization Services
Many kinds of data can be accessed and printed from AltaPoint using the right customized tool. The following services are available to customize the features of AltaPoint:

Download the following form to help customize your EMR or Practice Management System.
AltaPoint Custom Services Order Form.pdf

Customized Data EntryTools*

-Exam Word Lists: $199/exam
Take all of your exam sheets and have them customized to be used as Exam Word Lists.
-Template Reviewers: $199/template
Template Reviewers allow you to create a prompt window that asks questions which must be answered. These templates can attach formatted reviews to patient notes or to the notes attached to images.

Customized Printouts*

Custom Reports (Statements, Insurance Forms, Daily Schedules, Superbills): $199
Use these custom reports to add
-Handouts/HIPAA Forms: $199

Customized Data Access**

-SQL Statements: $49

*Most Customized Data Entry tools take up to 2 hours to create. Services extending beyond a 2 hour period are billed at $100/hr. with approval.
**Most SQL Statements can be created in 1/2 hour. Services extending beyond a 1/2 hour period are billed at $100/hr. with approval. 
Customized services may be resold by AltaPoint.

Data Corruption
AltaPoint software comes equipped with an advanced utility to rebuild the system's data files in the event of data damage. Data damage can occur for a number of reasons including: improper program shut down, improper windows shut down, electrical power failure, static electricity, and other hardware related problems. In the event of such a data-corruption situation, it is always best to restore your data from a recent backup. If you do not have a recent backup, AltaPoint can attempt to repair your data files at a rate of $100.00 per hour (1 hour minimum.) Data repair cannot be guaranteed, however, AltaPoint will provide its best efforts to return to you the data in working order and with all records that could be salvaged.

Back-Up Systems
We strongly urge all AltaPoint users to make regular back-ups of their data using a ZIP Drive, a CD-RW, or some other attended back-up system.  Additionally, we strongly recommend that offices using AltaPoint keep several dated backups on file and take a back-up of the data off-site to prevent loss in event of fire or theft.  We strongly discourage the use of tape back-ups or any unattended back-up system as the sole source of backing up data, as they are sometimes unreliable and difficult to work with in the event that you need to restore data from a back-up.

Program Updates and Bug Fixes
Program updates and bug fixes are available free of charge and may be downloaded from this page at any time. 

Program upgrades which include enhancements and improvements to the product are available at a reduced rate to existing customers. The cost of each program upgrade is set at the time the upgrade is announced.

Program Updates

The selected AltaPoint program must already be installed on your system and you will need a valid serial number and activation key to use the update.

IMPORTANT!  Make sure you have a current backup of your data files before installing any update. If you are running a multi-user version of AltaPoint, make sure to install the update on each computer that uses AltaPoint before using the system.

To install the single-file update:

To install the update:

1.  Identify the version of AltaPoint that you are currently using.  From the AltaPoint main window, select: Utilities | Display Version.
2.  Down load the appropriate AltaPoint update for the version of AltaPoint you are licensed to use.
     IMPORTANT!  Do not attempt to install a later version unless you have received a valid activation key for that version!
3.  Specify ALTAMD.EXE as the file name when downloading the AltaPoint update. 
4.  Run ALTAMD.EXE to install the program files.
5.  Extract the update to your AltaPoint program directory. If you used the default settings when installing your software, this would be:

    "C:\ALTA"

6.  The next time you run the AltaPoint program on your desktop computer, select the "Utilities | Display Version" option to make sure that the version number matches the one shown below.

AltaPoint Medical

       AltaPoint Medical Version 7.00.29 for Windows -- 2/12/07
        Download the AltaPoint Medical 7a.0 update - approximately 20 megabytes

        AltaPoint Medical Version 7.00.29 for Mac -- 2/12/07
        Download the AltaPoint Medical 7.0 update - approximately 70 megabytes 

    AltaPoint Medical Version 6.00.22 -- 11/14/06
        Download the AltaPoint Medical 6.00 update - approximately 19 megabytes 

**Important Note: Updating from any version earlier than 6.00.17 will force a rebuild of the Estimates and Billing Archive files.

    AltaPoint Medical Version 5.01.19 -- 09/16/04. 
        Download the AltaPoint Medical 5.01 update - approximately 10 megabytes 
            Contact AltaPoint for an activation key before installing 5.01!
            A Data rebuild process will occur when the program opens initially.
            Depending on the size of your data files, this may take some time. 
            Set aside adequate time to for the data rebuild.

    AltaPoint Medical Version 4.00.59 -- 10/27/03.
            Download the AltaPoint Medical 4.0 update - approximately 6 megabytes

AltaPoint PalmX

    AltaPoint PalmX Version 6.01.04 (for Medical version 6) -- 12/08/05
        Download AltaPoint PalmX

    AltaPoint PalmX Version 6.00.05 (for Medical version 5) -- 10/06/04
        Download AltaPoint PalmX

Advantage Database

    Advantage Database Server 7.0 (For AltaPoint Medical Client/Server Version 6.0 only)
        Download for AltaPoint client-server systems - Windows NT/2000

    Advantage Database Server 6.2 (For AltaPoint Medical Client/Server Version 5.0 only)
        Download for AltaPoint client-server systems - Windows NT/2000

    Advantage Database Server 6.11 (For AltaPoint Medical Client/Server only)
        Download for AltaPoint client-server systems - Windows NT/2000

Support Documentation 
The following files are available for download as an aid in manipulating and using the HCFA 1500 and ANSI 4010 forms in AltaPoint V5.

AltaPoint HCFA MAP -- 10/09/03.
        View the Text Document for using AltaPoint HCFA Form - approximately 75.48KB

AltaPoint ANSI MAP -- 06/06/03.
        View the Text Document for using AltaPoint ANSI Form - approximately 19.29KB

Program Manuals

Replacement or additional software manuals are available for your AltaPoint program for $30 a manual.  Additionally, manuals can be downloaded in Adobe PDF format by clicking on any of the following links.  Downloadable AltaPoint manuals will require Adobe Acrobat Reader to open and read.

Copyright (c) AltaPoint Data Systems, LLC and its licensors.
All rights reserved.